Privacy Policy
Last Updated: January 2025
1. Introduction and Data Controller Information
This Privacy Policy explains how Mobilitysselbowi ("we," "us," or "our") collects, uses, processes, and protects your personal information when you visit our website at mobilitysselbowi.world or interact with our services. We are committed to protecting your privacy and ensuring transparency in our data processing activities in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Data Controller:
Mobilitysselbowi
Währinger Gürtel 18-20
1090 Vienna, Austria
Email: customer@mobilitysselbowi.world
Phone: +43 1 40400 0
2. Legal Basis for Processing
We process your personal data based on the following legal grounds under GDPR Article 6:
Consent (Article 6(1)(a)): When you provide explicit consent for specific processing activities, such as marketing communications or non-essential cookies.
Contract Performance (Article 6(1)(b)): When processing is necessary to fulfill our contractual obligations to you, including processing orders, delivering products, and providing customer support.
Legal Obligation (Article 6(1)(c)): When we must process your data to comply with legal requirements, such as tax laws, accounting regulations, or responding to lawful requests from authorities.
Legitimate Interests (Article 6(1)(f)): When processing is necessary for our legitimate business interests, such as fraud prevention, network security, and improving our services, provided these interests do not override your fundamental rights and freedoms.
3. Information We Collect
3.1 Information You Provide Directly
When you interact with our website or place an order, we collect the following personal information that you voluntarily provide:
Contact Information: Full name, email address, phone number, and delivery address.
Order Information: Product selections, quantities, preferences, and any special instructions or messages you include with your order.
Communication Data: Any information you provide when contacting our customer support team, including the content of your messages, inquiries, complaints, or feedback.
Payment Information: While we do not directly store complete payment card details, we collect billing information necessary to process transactions. Payment processing is handled by secure third-party payment processors who maintain PCI-DSS compliance.
3.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information through cookies and similar technologies:
Device Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
Usage Data: Pages visited, time spent on pages, click patterns, referring website addresses, date and time of visits, and navigation paths through our website.
Location Data: Approximate geographic location derived from your IP address (country and city level).
Cookie Data: Information stored in cookies and similar tracking technologies. Please refer to our Cookies Policy for detailed information about our use of cookies.
3.3 Information from Third Parties
We may receive information about you from third-party sources, including:
Payment Processors: Transaction confirmation and payment status information.
Delivery Partners: Shipping and delivery status updates.
Analytics Providers: Aggregated statistical information about website usage and visitor behavior.
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Order Processing and Fulfillment
To process your orders, arrange payment, prepare products for shipment, coordinate delivery with shipping partners, send order confirmations and shipping notifications, and handle returns or exchanges according to our Return Policy.
4.2 Customer Service and Communication
To respond to your inquiries and support requests, provide information about products and services, resolve complaints or disputes, send important updates about your orders or account, and communicate changes to our terms, policies, or services.
4.3 Website Operation and Improvement
To maintain and improve website functionality and performance, analyze user behavior to enhance user experience, conduct testing and troubleshooting, ensure website security and prevent fraud, and develop new features and services.
4.4 Marketing and Promotional Activities
With your explicit consent, we may send you promotional emails about new products, special offers, and relevant information. You can withdraw consent and unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
4.5 Legal Compliance and Protection
To comply with applicable laws, regulations, and legal processes, respond to lawful requests from public authorities, enforce our terms and conditions, protect our rights, property, and safety, prevent fraud and unauthorized access, and resolve disputes and enforce agreements.
5. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with the following categories of recipients:
5.1 Service Providers
We engage trusted third-party service providers who process data on our behalf under strict contractual obligations:
Payment Processors: To securely process payments and prevent fraud.
Shipping and Logistics Partners: To deliver products to your specified address.
Email Service Providers: To send transactional and marketing emails.
Web Hosting and Cloud Services: To host our website and store data securely.
Analytics Providers: To analyze website usage and improve our services.
Customer Support Tools: To manage and respond to customer inquiries efficiently.
5.2 Legal Requirements
We may disclose your information when required by law, in response to valid legal processes such as court orders or subpoenas, to protect our rights and property, to investigate potential violations of our terms, or to protect the safety of our users or the public.
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.
6. International Data Transfers
Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
Standard Contractual Clauses approved by the European Commission, adequacy decisions recognizing that certain countries provide adequate data protection, and binding corporate rules for transfers within multinational organizations.
We ensure that all international transfers comply with GDPR requirements and that your data receives an equivalent level of protection regardless of where it is processed.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:
Order and Transaction Data: Retained for 7 years to comply with tax and accounting regulations.
Customer Account Information: Retained for the duration of your relationship with us and for 2 years after your last interaction, unless you request earlier deletion.
Marketing Consent Records: Retained until you withdraw consent, plus an additional period to maintain suppression lists.
Website Analytics Data: Typically retained for 26 months in aggregated form.
Customer Support Communications: Retained for 3 years to maintain service quality and resolve potential disputes.
After the retention period expires, we securely delete or anonymize your personal information in accordance with our data retention schedule and applicable legal requirements.
8. Your Rights Under GDPR
As a data subject under GDPR, you have the following rights regarding your personal information:
8.1 Right of Access (Article 15)
You have the right to obtain confirmation of whether we process your personal data and to receive a copy of your data along with information about how it is processed.
8.2 Right to Rectification (Article 16)
You can request correction of inaccurate or incomplete personal information we hold about you.
8.3 Right to Erasure (Article 17)
You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, you withdraw consent, you object to processing, or the data was unlawfully processed. This right is subject to certain legal exceptions, such as when we must retain data to comply with legal obligations.
8.4 Right to Restriction of Processing (Article 18)
You can request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
8.5 Right to Data Portability (Article 20)
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
8.6 Right to Object (Article 21)
You can object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.
8.7 Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
8.8 Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or place of alleged infringement. In Austria, the supervisory authority is the Austrian Data Protection Authority (Österreichische Datenschutzbehörde).
8.9 Exercising Your Rights
To exercise any of these rights, please contact us at customer@mobilitysselbowi.world or write to us at the address provided above. We will respond to your request within one month, though this period may be extended by two additional months for complex requests. We may request additional information to verify your identity before processing your request.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. All pages are served exclusively over HTTPS.
Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions, and all access is logged and monitored.
Secure Storage: Personal data is stored on secure servers with firewalls, intrusion detection systems, and regular security updates.
Regular Audits: We conduct regular security assessments and vulnerability testing to identify and address potential risks.
Data Minimization: We collect and retain only the minimum amount of personal data necessary for specified purposes.
Employee Training: Our staff receives regular training on data protection principles and security best practices.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain and improve our security measures.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling that produces legal effects or similarly significantly affects you. Any automated processing we conduct is limited to basic analytics and does not involve decisions that impact your rights or interests without human intervention.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, provide additional notice such as a prominent announcement on our website or an email notification. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
Email: customer@mobilitysselbowi.world
Phone: +43 1 40400 0
Postal Address:
Mobilitysselbowi
Währinger Gürtel 18-20
1090 Vienna, Austria
We are committed to resolving any privacy concerns you may have and will respond to your inquiries as promptly as possible.
15. Specific Information for Austrian Residents
As a company based in Austria, we comply with Austrian data protection laws, including the Austrian Data Protection Act (Datenschutzgesetz - DSG), which implements GDPR provisions. Austrian residents have all the rights outlined in this policy and can contact the Austrian Data Protection Authority (Österreichische Datenschutzbehörde) at Barichgasse 40-42, 1030 Vienna, Austria, or visit their website at dsb.gv.at for information about filing complaints or exercising data protection rights.